Contact Us

Email:	info@bettercoffee.com (Preferred method)
Phone:	1-585-309-6045 (We're happy to respond to questions or comments via phone, though email is preferred. Please note that phone calls may take 24 hours to return. We are, unfortunately, not currently able to accept orders via telephone.)
Snail Mail:	BetterCoffee.com 180 Turk Hill Park Fairport, NY 14450

If you're having trouble with our coffee or your brewer, just drop us an email at info@bettercoffee.com and we can solve the problem quickly and easily. We can often avoid a return shipment and ensure your satisfaction through a brief email exchange.

If it turns out you don't like our coffees or we're unable to resolve your issue through email, return the unused product for a prompt and courteous refund. We aim to please.

• Drop us an email at info@bettercoffee.com to let us know you're returning the coffee
• Place unopened pods/boxes in a shipping container
• Ship using your preferred carrier.
• Look for an email from us confirming we've received your return.
• Look on your credit card or paypal statement for a credit from BetterCoffee.com

It's that simple!

Thanks so much for shopping with BetterCoffee.com!